Q: Are you a factory or trading company?
A: We own and operate our factory, and collaborate with numerous top-tier suppliers in China.

Q: How to order?
A: Inquire with us → receive drawing/sample, customize → specify usage scenario → receive product design recommendation → negotiate details → confirm sample → sign contract/deposit → mass production → goods ready → balance/delivery → ongoing partnership.

Q: How about a sample order?
A: Samples are available upon request. Contact us for more details. Sample fees will be deducted from your official order.

Q: What shipping methods are available?
A: We offer sea freight, EMS, China EMS, and other shipping options. Contact us for alternative routes if needed.

Q: What is the delivery and shipment timeline?
A: Delivery time depends on the order quantity, typically ranging from 15-30 working days.

Q: My package is missing some products, what can I do?
A: Contact our support team. We will verify and compensate for any discrepancies. We apologize for any inconvenience caused.

Q: How do I confirm the payment?
A: We accept T/T and Paypal. Other payment methods are available upon request. Please contact us before using alternative options. A 30-50% deposit is required, with the balance due before shipment.